Global Customer SupportWarranty

Warranty Claim Form

Download Warranty Claim Forms

Warranty Claims Form Instructions:

1. Claim type:
   W1 - Rejected parts (no flight time on part, part has a snag/squawk).
   W2 - Part claim (this will include labor for a/c with an Operator Support Agreement or Authorized Fleet Operator).
   W3 - Service Bulletin Labor claim.
   W4 - Service Bulletin Part claim (this will include labor for a/c with an Operator Support Agreement or Authorized Fleet Operator).
   W5 - Labor claim.



2. Account name and customer number on file with Hawker Beechcraft Parts & Distribution.



3. Assign a claim number that has meaning to your Company (perhaps your works order number or Hawker Beechcraft Parts & Distribution invoice number).



4. The shop code will be A099A01 for independent operators and A099A02 for operators with an approved Support Agreement or authorized fleet operators.



5. Date work completed.



6. Date squawk/snag first logged.



7. Shop labor rate. (If applicable)



8. ATA code



9. Aircraft owner name.



10. Aircraft serial number.



11. The aircraft hours requested are the total accumulated flight hours.



12. Hawker Beechcraft Parts & Distribution part number of part removed from aircraft and being returned to Hawker Beechcraft Corporation. (Include Overhaul, Repair, etc.)



13. Serial Number of part removed from aircraft and being returned to Hawker Beechcraft Corporation.



14. Descriptive name of part.



15. Part hours. Keep in mind that the part hours requested apply to the part being returned for warranty. If this part is not original equipment, please provide the hours that the part has flown.



16. Removed Quantity.



17. If removed part is not original equipment on the aircraft please provide date the removed part was installed on the aircraft.



18. Not applicable at this time.



19. Not applicable at this time.



20. Part number of installed part. This number should match the part number on your Hawker Beechcraft Parts & Distribution invoice. (Include Overhaul, Repair, etc.)



21. Manufacturer serial number stamped on installed part.



22. Installed quantity.



23. Valid Hawker Beechcraft Parts & Distribution Purchase order used to when ordering installed part.



24. Specify if you would like credit on your Hawker Beechcraft Parts & Distribution account or if you would like us to send you a replacement part.



25. Person who identified or noted the squawk. This should be the pilot or technician, etc.



26. Contact telephone number.



27. Contact fax number.



28. Miscellaneous field is for the low dollar parts (under $300.00 per part), outside invoices or misc. charges. This should be itemized in the squawk field.



29. Labor hours requested. (if applicable)



30. Service Bulletin number, such as 27-3478. (if applicable)



31. Squawk – Descriptive narrative on what the part was doing or not doing and why it was removed. This space should also be used to detail all misc. charges.
    

    Example: 2 ea. 123-456789-10 @ 299.99 = 599.98
                1 ea. 101-456789-1 @ 15.00 = 15.00 
                                   Total = $614.98



32. Fix – Descriptive narrative on what was done to complete fix. Please also advise is the operational check has been completed and that the aircraft is working properly and has returned to service (Ops check good).

Please fax the completed form to (316) 676-3340, or e-mail: HBC_Warranty@hawkerbeechcraft.com.

Your warranty claim will be entered into our system which will generate a RETURN AUTHORIZATION FORM on any claim that requires the part be returned to Hawker Beechcraft Corporation. This form will be e-mailed or faxed back to you. Please put this form with the part to be returned. The RETURN AUTHORIZATION FORM will include a return address.

Please feel free to make copies of the blank claim form to keep on file for future use.