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Normal Business Hours M-F 8:00am - 4:30pm (CST)
The After Hours AOG Service is offered for customers who have a severely limited time frame in which to accomplish a repair action and require engineering assistance outside of normal business hours.
A repair Design Engineer will provide a response within 24 Hours of receiving a complete damage report.
The response may be in the form of a fax based instruction or FAA approved temporary repair to continue in service with minor or no initial repair action. This will be followed by the permanent repair or replacement instruction as appropriate. AOG Service requests that arrive with incomplete Damage Reports will be responded to with a letter requesting more information or the letter may provide preliminary instructions to begin repair.
To request this premium service the customer agrees to pay a fixed price callout fee and all engineering hours will be charged at the increased AOG rate. If a verbal response is adequate to enable continued operation/work without the engineer returning to the office outside normal hours, then the callout fee may be waived.
AOG Service is not intended for around-the-clock support for heavy damage to aircraft that will require weeks or months of inspections, coordination and repair.
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