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DOWNLOAD WARRANTY CLAIM FORMS
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Warranty Claims Form Instructions:
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| 1. |
Claim type: |
W1 - Rejected
parts (no flight time on part, part has a snag/squawk)
W2 - Part claim (this
will include labor for a/c with an Operator Support Agreement
or Authorized Fleet Operator)
W3 - Service Bulletin
Labor claim
W4 - Service Bulletin
Part claim (this will include labor for a/c with an Operator
Support Agreement or Authorized Fleet Operator)
W5 - Labor claim.
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| 2. |
Account name and customer
number on file with RAPID. |
| 3. |
Assign a claim
number that has meaning to your Company (perhaps your works order number
or RAPID invoice number). |
| 4. |
The shop code
will be A099A01 for independent operators and A099A02 for operators with
an approved Support Agreement or authorized fleet operators. |
| 5. |
Date work completed. |
| 6. |
Date squawk/snag
first logged. |
| 7. |
Shop labor rate.
(If applicable) |
| 8. |
ATA code |
| 9. |
Aircraft owner
name. |
| 10. |
Aircraft serial
number. |
| 11. |
The aircraft
hours requested are the total accumulated flight hours. |
| 12. |
RAPID part number
of part removed from aircraft and being returned to Hawker Beechcraft Corporation.
(Include Overhaul, Repair, etc.) |
| 13. |
Serial Number
of part removed from aircraft and being returned to Hawker Beechcraft Corporation. |
| 14. |
Descriptive
name of part. |
| 15. |
Part hours.
Keep in mind that the part hours requested apply to the part being
returned for warranty. If this part is not original equipment, please
provide
the hours that the part has flown. |
| 16. |
Removed Qty. |
| 17. |
If removed part
is not original equipment on the aircraft please provide date the removed
part was installed on the aircraft. |
| 18. |
Not applicable
at this time. |
| 19. |
Not applicable
at this time. |
| 20. |
Part number
of installed part. This number should match the part number on your RAPID
invoice. (Include Overhaul, Repair, etc.) |
| 21. |
Manufacturer
serial number stamped on installed part. |
| 22. |
Installed quantity. |
| 23. |
Valid RAPID
Purchase order used to when ordering installed part. |
| 24. |
Specify if you
would like credit on your RAPID account or if you would like us to
send you a replacement part. |
| 25. |
Person who
identified or noted the squawk. This should be the pilot or technician,
etc. |
| 26. |
Contact telephone
number. |
| 27. |
Contact fax
number. |
| 28. |
Miscellaneous
field is for the low dollar parts (under $300.00 per part), outside
invoices or misc. charges. This should be itemized in the squawk field. |
| 29. |
Labor hours
requested. (if applicable) |
| 30. |
Service Bulletin
number, such as 27-3478. (if applicable) |
| 31. |
Squawk – Descriptive
narrative on what the part was doing or not doing and why it was
removed. This space should also be used to detail all misc. charges. |
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Example: 2 ea.
123-456789-10 @ 299.99 = 599.98
1
ea. 101-456789-1 @ 15.00 = 15.00
Total
= $614.98 |
| 32. |
Fix – Descriptive
narrative on what was done to complete fix. Please also advise is the
operational check has been completed and that the aircraft is working
properly and has returned to service
(Ops check good). |
Please
fax the completed form to (316) 676-3340 or
email: leola_campbell@hawkerbeechcraft.com for
domestic customers or kathy_neukirch@hawkerbeechcraft.com for
International customers. |
Your
warranty claim will be entered into our system which will generate
a RETURN AUTHORIZATION FORM on any claim that
requires the part be returned to Hawker Beechcraft Corporation. This form will
be e-mailed or faxed back to you. Please put this form with
the part to be returned. The RETURN AUTHORIZATION FORM will include
a return address.
Please feel free to make copies of the blank claim form to keep on file for future use.
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